Those who have booked a home pick-up, but didn't manage to hand-deliver their return to the carrier for any reason, can drop off the package at the post office. Find the nearest post office on this page.
Please remember to print and bring with you the waybill you have received via email, must be delivered to the post office operator together with the parcel.
Can I change the pick-up address?
The pickup address cannot be modified in any way.
If you have booked a home pick-up for your return, the courier will stop by the same address you have indicated for shipping.
What is a waybill?
It's a label you receive via email once your return request has been approved. Must be hand-delivered to the post office operator or to the carrier who picks up your parcel.
Cannot find the email with the waybill? Remember to carefully check your spam folder. If the problem persists, please contact our customer care.